Fewer manual touchpoints
Automated guidance and follow-up reduce repetitive work for operations teams.
AI agents for guest identity and compliance operations
The work betweenbooking and check‑in,handled for every guest.
DocinVault automates the work between booking and check-in, from collecting guest data and resolving missing information to preparing reporting-ready records, updating operational systems, and preserving audit evidence.
See what the agents handleOperational outcomes
Keep arrivals moving without chasing every guest.
DocinVault coordinates the routine work between the booking, guest, and connected systems. Your team sees what is ready, what is waiting, and what genuinely needs review.
- 01RequestA secure, booking-linked session starts from the reservation.
- 02CompleteThe guest follows a guided mobile flow for the required information.
- 03ResolveRoutine reminders, retries, and missing details are handled automatically.
- 04ContinueThe configured result moves to check-in, reporting, or authorized review.
One operational view
Booking-linked statuses make pending, completed, and review cases easy to find.
Connected next actions
Configured outputs can update reporting, PMS, messaging, and access workflows.
Booking-linked evidence
Consent, timestamps, results, and review history stay connected to the session.
Agentic guest operations
The routine work runs itself.
DocinVault requests missing information, guides retries, prepares required records, updates your systems, and sends only the exceptions to your team.
Manual handoffs removed
- Request→
- Chase→
- Inspect→
- Re-enter→
- Archive
Reservation created
Booking + property rules
DocinVault agents
- CollectRequest + guide
- VerifyCheck evidence
- ResolveRetry routine gaps
- PrepareStructure results
Needs judgment?Authorized reviewUnsupported, suspicious, or low-confidence cases
Operational outputs
- PMS updated
- Report ready
- Access action
- Evidence linked
Operational measurement
Track whether automation is reducing real operating work, not only whether a check completed.
- Manual workload
- Touches per booking, before and after
- Completion speed
- Time from guest request to completion
- Exception effort
- Staff time spent resolving exceptions
Guest workflow
A guided guest journey, configured for each stay.
The guest sees a clear mobile flow while DocinVault applies the document, presence, supporting-evidence, and review paths selected for that workflow.
A secure browser session guides the guest through the approved capture method without an app download.
Ready for check-in or review
A simpler guest step. More control for operations.
For your team
See what is ready, pending, overdue, or under review without searching across messages and folders.
- Fewer manual reminders
- Faster pre-arrival preparation
- One status view across properties
- Reduced raw document distribution
- Structured output for downstream workflows
For your guests
Complete the required step in a guided mobile flow without downloading an app.
- No app download
- Clear reason for verification
- Mobile-first document capture
- Immediate quality feedback
- Clear completion status
Capabilities
Use only the checks each workflow needs.
Configure the identity, risk, and review steps required for each property, guest type, and jurisdiction. DocinVault keeps the wider operational workflow consistent.
Identity Document VerificationNow with NFC
Verify users with government-issued IDs, biometric checks, and configured authoritative data sources.
Explore capability
Liveness Detection
Use active, passive, or adaptive liveness methods to confirm that a real person is present.
Explore capability
Face Comparison
Compare a live capture with a trusted document, NFC, or previously verified portrait.
Explore capability
Proof of Address
Capture and validate configured proof-of-address documents and location signals.
Explore capability
Age Assurance
Confirm age through identity-document and biometric verification workflows.
Explore capability
NFC Document Reading
Read supported identity-document chips and validate signed data as a step-up check.
Explore capability
Email and Phone Checks
Collect validated contact data and confirm access through configurable OTP steps.
Explore capability
Guest Due-Diligence Questionnaire
Collect structured customer due-diligence answers with configurable questionnaires.
Explore capability
Watchlist and Sanctions Screening
Screen users against configured watchlists and risk sources as part of the verification flow.
Explore capability
Live Video Review
Conduct remote video verification with guided workflows and configurable review paths.
Explore capability
Business Verification
Collect and verify business information, representatives, and ownership data.
Explore capability
Transaction Monitoring
Monitor configured transaction signals and route cases into the appropriate review workflow.
Explore capabilityWorkflow configuration
Set the rules once. Apply them to every booking.
Choose what each guest must provide, when the workflow starts, which cases require review, what data your team receives, and which action happens next.
Stay on top of every guest session
See verification progress, exceptions, users, and reporting activity from one operating view. Give each team member the right access while keeping booking-linked results easy to follow.
- Real-time session status
- Role-based user management
- Compliance-ready reports
- Portfolio-wide visibility
System orchestration
Connect once. Keep every booking moving.
Return status and approved fields, update reservations, prepare reporting-ready output, and trigger the next authorized action through hosted tools, APIs, and webhooks.
- Booking and PMS status synchronization
- Reporting-ready records for supported jurisdictional workflows
- Configured check-in and digital-access actions
DocinVault works around your PMS rather than replacing it.
Integration status
A defined path from booking event to operational result.
Use a hospitality connector where it fits, or deploy the same compliance-session contract through hosted links, REST APIs, webhooks, and automated PMS triggers.
Hospitality PMS connectors
Current connector form and implementation status.
PlatformConnection mode
MewsNative Webhook
GuestyActive Integration
CloudbedsAPI Connector
Opera CloudCustom Enterprise Connector
ApaleoNative App
HostawayActive Integration
Product objects
The outcome is a controlled workflow record, not a document scan.
Each booking creates a versioned Compliance Session. Its approved evidence and audit history can be compiled into an Evidence Package for downstream operations and authorized review.
Compliance Session
Coordinates the configured work for one guest or booking.
- Status
- Pending · In progress · Review · Verified · Incomplete
- Actions
- Requests · retries · checks · system updates
- Gates
- Policy rules · thresholds · authorized review
- Version
- Workflow profile and configuration version
Evidence Package
Packages the approved record without distributing raw documents to operations by default.
- Linkage
- Booking and compliance-session references
- Integrity
- Immutable SHA-256 hashes and event history
- Evidence
- Configured MRZ or NFC data and decision results
- Export
- Versioned manifest with retention state
Measure the operating outcome
Use the same workflow objects to see whether automation is removing real work.
- Manual handlingTouches per booking
- CompletionRequest-to-completion time
- Review effortStaff time on exceptions
Use cases
Built for the moments when missing guest data stops the stay.
Arrival readiness
Complete the required work before the guest arrives.
Before access release
Remote Self-Check-In
Complete verification before sending arrival instructions or digital access.Before peak arrival
Aparthotel Arrivals
Collect and structure information before the front-desk rush.Portfolio operations
Keep bookings and exceptions visible across the operation.
Across the portfolio
Multi-Property Operations
Give central operations teams one view across properties, bookings, and exceptions.Inside the booking flow
Direct Booking Workflows
Connect guest collection and the next booking action without adding manual handoffs.Reporting and evidence
Prepare the next record without distributing raw documents.
Reporting-ready output
Regulatory Guest Reporting
Prepare configured guest records for supported jurisdictional reporting workflows.Booking-linked records
Claims and Incident Evidence
Keep identity status, timestamps, notices, access events, and review history linked to the booking.Security and privacy
Keep sensitive identity data out of routine operations.
DocinVault applies practical controls to the guest compliance session, the information returned to operators, and the infrastructure used to run the service.
Encrypted guest sessions
Mobile browser sessions are protected in transit, and stored protected data is encrypted at rest.
Minimum necessary output
Operators receive verification results and configured structured fields instead of unrestricted document copies by default.
Booking-linked audit trail
Consent, timestamps, access, and review actions can be tied to the relevant reservation.
Configurable retention
Customers define retention and access rules around the workflow and applicable obligations.
Hosted on AWS
DocinVault runs on AWS infrastructure while retaining responsibility for application, data, and access controls.
Startup-backed engineering
AWS Activate and Google for Startups provide access to cloud resources, technical guidance, and specialist networks.
Liveness and presence
Confirm a real guest is present.
Use active or passive liveness when the workflow requires it, with clear guidance for genuine guests and review paths for uncertain results.
- Active or passive capture by configured workflow
- Clear retry guidance for genuine guests
- Authorized review for uncertain results
Pricing
Pay for completed guest workflows.
One compliance session can include guest collection, follow-up, configured checks, system updates, reporting-ready output, and audit history.
Starter
Individual properties and smaller teams
Launch a hosted guest workflow without an API project.
Platform access from€49monthly base
Completed session from€1.20per completed guest compliance session
- Hosted portal
- Guest compliance links
- Basic operations dashboard
Pro
Growing multi-property operations
Coordinate teams, structured output, reporting preparation, and retention controls.
Platform access from€149monthly base
Completed session from€0.90per completed guest compliance session
- Multi-property workflow
- Team access
- Structured output
- Reporting preparation
- Retention controls
Scale
Larger portfolios and booking platforms
Connect reservation events, agent actions, APIs, webhooks, and downstream systems.
Platform access from€399monthly base
Completed session from€0.60per completed guest compliance session
- Agentic workflow triggers
- API and webhooks
- PMS and access actions
- Advanced workflow controls
- Volume operations
Resources
Practical guides for safer guest operations.
Learn how to reduce document chasing, prepare guest records, protect sensitive data, and design smoother check-in workflows.
Featured article
A Better Guest Identity Workflow for Short-Term Rentals
See how property managers, aparthotels, and booking platforms can use DocinVault to reduce manual ID collection, protect guest data, and improve pre-arrival operations.
Read the hospitality guideBuyer and security guides
How to Evaluate Guest Identity and Compliance Software
A badge or headline tells only part of the story. Learn what hospitality teams should assess across security, document coverage, privacy, workflow integration, human review, and customer responsibility.
Evaluate identity verification providers
Liveness and Document Integrity: What Operators Need to Know
Learn how document checks, facial similarity, liveness detection, presentation-attack testing, injection testing, manual review, and application security work together.
Understand layered verification controlsProduct and coverage
Global Guest Verification Is Not One-Size-Fits-All
Document support is more complex than a country count. Learn how issuing authority, document version, capture method, market rules, and workflow configuration affect international guest verification.
Understand global document coverageStartup programs
Startup resources for technical scale.
Through AWS Activate and Google for Startups, DocinVault has access to cloud resources, technical guidance, and specialist startup networks as the platform grows.
AWS Activate
Cloud infrastructure and startup support program
Google for Startups
Technology, product, and startup ecosystem support
FAQ
Questions operators ask before switching.
Request a demo
Show us where guest compliance slows you down.
Walk us through how your team collects guest information, follows up, updates systems, prepares reports, releases access, and retains evidence. We will map what can be automated.
Prefer email?contact@docinvault.com