KYC and CDD questionnaire
Collect the context behind an identity
Build configurable customer and operator questionnaires for KYC, CDD, and EDD workflows across web and mobile experiences.
- Configurable workflow
- Hosted, API, and webhooks
- White-label experience
Customer due diligence
Identity establishes who the customer is. Questions explain the risk context.
Collect purpose, expected activity, source-of-funds, and other configured information consistently, then use the answers to continue CDD or route higher-risk cases into EDD.
Consistent customer profiles
Ask the same reviewed questions for each relevant customer segment and keep structured responses together.
Conditional question paths
Show only relevant questions and request deeper information when previous answers or risk signals require it.
Operator review support
Use a separate internal checklist for Video KYC or manual case review while retaining the customer response record.
How it works
Launch a questionnaire in three steps
Build the form, define its logic, and connect the results to the decision workflow.
Design the questionnaire
Create sections and configured field types with labels, helper text, language, and brand treatment.
Add conditional logic
Control which questions appear and when an answer triggers CDD, EDD, another verification module, or review.
Review structured results
Use the dashboard or configured API output to review responses, case context, and the resulting decision path.
Capabilities
A questionnaire engine for real workflows
Use customer and operator forms as connected verification modules.
Discuss your workflow- 01Customer questionnaires
- 02Operator checklists
- 03Conditional logic
- 04Text, choice, and multi-select fields
- 05Language and brand controls
- 06CDD-to-EDD routing
Use cases
Where questionnaires fit
- Customer onboarding
- Source-of-funds collection
- Expected activity profiling
- Enhanced due diligence
- Video KYC interviews
- Periodic customer reviews
Security and compliance
Built for controlled identity workflows
Apply configured access, evidence, retention, and result-handling rules while using the approved security and compliance controls of the DocinVault platform.
Level 2 ISO 30107-3
CCPA compliant
SOC 2 Type 2
eIDAS compliant
FAQ
Frequently asked questions
Key implementation and workflow questions for kyc and cdd questionnaire.
What can a KYC or CDD questionnaire collect?
A configured questionnaire can collect customer background, purpose, expected activity, source-of-funds, ownership, and other reviewed risk information relevant to the workflow.
Can questions change based on earlier answers?
Yes. Conditional logic can show additional fields, skip irrelevant sections, or route the case into EDD or another verification module.
Can operators complete a separate checklist?
Yes. Customer forms and operator questionnaires can be configured separately while remaining connected to the same case and decision record.
Configure your flow
See KYC and CDD questionnaire inside a DocinVault workflow
We will map the module to your customer journey, operating market, and review requirements.