Email and phone verification
Validate contact data inside the same workflow
Collect formatted email addresses and phone numbers, optionally confirm access through OTP, and continue to stronger identity checks when required.
- Configurable workflow
- Hosted, API, and webhooks
- White-label experience
Contact verification
A small verification step can prevent larger workflow problems
Invalid contact data creates failed notifications, support work, and fake registrations. Add validation and optional OTP without sending the user through a disconnected tool.
Reduce invalid sign-ups
Validate formatting and optionally confirm that the user can access the submitted phone number or email address.
Protect sensitive actions
Use OTP before account recovery, contact changes, or another configured step-up event.
Keep one customer journey
Continue from contact verification to ID verification, liveness, AML screening, or questionnaires in the same workflow.
How it works
Configure once and reuse where needed
Choose collection only or add proof of access through OTP.
Collect and validate
Capture phone and email information with formatting and configured input validation.
Confirm access with OTP
When enabled, send a time-limited code through the configured channel and verify the submitted response.
Continue or step up
Complete the contact step or route the user into identity, biometric, screening, or questionnaire modules.
Capabilities
Contact checks that support the wider identity journey
Use the method and level of assurance required by each interaction.
Discuss your workflow- 01Email input validation
- 02Phone formatting and validation
- 03Email OTP
- 04SMS OTP
- 05Configurable retry and expiry logic
- 06Workflow step-up routing
Use cases
Where email and phone verification fits
- Account signup
- Guest communication setup
- Multi-factor authentication
- Password recovery
- Sensitive profile changes
- Periodic re-verification
Security and compliance
Built for controlled identity workflows
Apply configured access, evidence, retention, and result-handling rules while using the approved security and compliance controls of the DocinVault platform.
Level 2 ISO 30107-3
CCPA compliant
SOC 2 Type 2
eIDAS compliant
FAQ
Frequently asked questions
Key implementation and workflow questions for email and phone verification.
Is OTP required for every contact field?
No. A workflow can collect and validate contact information without OTP or require proof of access only for selected channels and actions.
Can contact verification lead into identity verification?
Yes. Email and phone steps can be placed before, after, or between other DocinVault modules according to the configured journey.
Can retry and code-expiry behavior be configured?
Yes. OTP timing, retry limits, and failure routing are configurable to balance security, delivery conditions, and usability.
Configure your flow
See Email and phone verification inside a DocinVault workflow
We will map the module to your customer journey, operating market, and review requirements.